Refund policy
Overview & General Policy (Updated on 22 September 2026)
As LEALEA MART operates as a personal shopping service based in Japan, sourcing limited-edition items on your behalf, all sales are final once our team has picked up your items. We do not accept returns or exchanges for buyer's remorse, a change of mind, or clothing sizing issues. We highly recommend consulting with our personal shoppers via email or social media regarding sizing or any other concerns before placing your order.
Order Cancellations & Pre-Orders
Cancellations and item exchanges are acceptable only BEFORE our team has picked up the items.
- A 15% cancellation fee will be charged for all canceled orders.
- If you would like to cancel a pre-order item before its official release or restock date, a 15% cancellation fee will also be applied.
Out of Stock Items
LEALEA MART will refund the full amount only if the items are completely out of stock at the stores. If an item becomes out of stock or is discontinued, you may choose to wait for a restock or receive a full refund. We will contact you by email or Facebook Messenger if your order cannot be fulfilled.
Damaged or Incorrect Items
In the unlikely event that your item arrives damaged or is different from what you ordered, please contact us immediately.
- Reporting Window: You must contact us within 7 days of the delivery date shown on the tracking number.
- Proof Required: Please email support@lealeamart.com with your Order Number and clear photos or videos of both the damaged item and the shipping box.
- Resolution: We will offer a replacement (if stock is available) or a full refund.
Non-Returnable Items
The following items cannot be returned or refunded under any circumstances unless they arrive damaged:
- Items Already Picked Up: All items are final sale after our team completes the purchase on your behalf.
- Perishable Goods: Food items (e.g., Godiva Chocolate, cookies, tins). Note: We are not responsible for chocolate melting during transit in hot climates.
- Sale Items: Items explicitly marked as final sale.
Return Shipping
If a return is approved for a defective or incorrect item, LEALEA MART will cover the return shipping costs. For any other exceedingly rare authorized returns, the customer is responsible for return shipping fees to our Japan office.
Contact Us
For sizing questions before ordering, or any return inquiries, please contact us at:
- Email: support@lealeamart.com
- Address: 3-46-12, 3-chome, Funato, Oji, Kitakatsuragi-gun, Nara, 636-0001, Japan